Generic Summaries for Academic Support Positions

The following guide outlines the basic functions and requirements of positions in the Academic Support & Student Services job family, describes general job duties and outcomes, and provides knowledge and experience requirements at each grade.

Academic Support

Assistant Dean III – Grade 06

Position Summary

Develops, implements, and evaluates programs policies, and services to meet the needs of students in the following areas: academic, residence, judicial, student life and activities, career development, and/or special populations. Evaluates academic credentials; designs intervention programs for students experiencing difficulty; and provides academic, personal, and career counseling and advice. May develop special projects, activities, outreach, and student leadership programs and training; and serve as a liaison to university departments. May supervise staff, negotiate and authorize contracts with vendors within university limits, develop programs, and assist with budget development. Works independently within broadly defined work objectives. Utilizes solid understanding of the theoretical and applied bases for the particular field of specialization. Functions as a seasoned professional in the functional area of expertise.

Outcomes

Development and coordination of programs and support services that meet the college mission and diverse student needs and interests
Evaluation of student academic issues and concerns and corrective problem resolution
Communication and resolution of student issues and problems in concert with
university units
Enhancement of student leadership opportunities, skills, and abilities
Sensitive approaches to student development, diversity, special population needs and multicultural issues
Sound advice to special student populations and effective liaisons with university faculty, staff, and external institutions of learning

Knowledge and Experience

Requires a master’s degree in student development, higher education counseling,

education, social work, or related area; or an equivalent combination of education and

experience that demonstrates knowledge and understanding of student development and

academic theories, methodologies, and current practices in higher education. Also requires a minimum of three years experience in an academic, residence, judicial, student life/activities, or career development function; excellent communication skills; and computer literacy.

Assistant Dean II - Grade 07

Position Summary

Develops, implements, and evaluates programs, policies, and services to meet the needs of students in the following areas: academic, residence, judicial, student life and activities, career development and/or special populations. Oversees outreach and manages service delivery. Develops written documentation of all aspects of field instruction, guidelines, and/or manuals. May identify new and continuing funding sources, and manage facility services and/or staff. Interprets, communicates, and implements policies and practices for differing needs of a diverse client population. Researches and benchmarks best practices for development of effective strategies and resolutions to complex problems that may require creativity. Demonstrates specialized knowledge of one field or general knowledge of broader fields.

Outcomes

Assessment of needs and identification of programs, activities, and initiatives that meet the college mission and broader university goals and objectives
Evaluation and assessment of student academic records and charted plans to recover academic standing
Increased participation of faculty in mentoring, advising, and student support functions
Completion of operational, outreach, and service deliverables in accordance with standard policies, practices, and procedures
Sensitive handling of student development, diversity, special population needs, and multi-cultural issues
Written documentation that outlines instruction, guidelines, procedures, critical deadlines, and required actions

Knowledge and Experience

Requires a master’s degree in a specific academic discipline, student development, higher education, social work, or related field; or an equivalent combination of education and experience that demonstrates knowledge and understanding of student development and academic theories, methodologies, and current practices in higher education. Also requires a minimum of three years experience in an academic, residence, judicial, student life/activities, or career development function; excellent communication skills; and computer literacy.

Assistant Dean I – Grade 08

Position Summary

Provides overall leadership and direction; anticipates complex functional needs; and develops recommendations and solutions for programs, policies, and services that meet academic, residence, judicial, student life and activities, career development, and/or special population needs of students. Researches and plans curriculum and program criteria. May manage and/or support professional staff. Develops collaborative efforts and strategic alliances with internal constituents and external agencies/corporations.

Maintains and enhances school and college-wide leadership capabilities. Functions as a seasoned professional with strong skills in planning, organizing, information integration, decision-making, and attaining results.

Outcomes

Strategic plans and policies appropriate for a diverse client base
Strategic plans for initiatives that demonstrate in-depth knowledge of a specialized field or discipline
Highly creative solutions to complex, unusual, and multi-disciplinary problems and issues
Enhancement of staff knowledge in advances in current applied research, methods, and practices
Sensitive handling of student development, diversity, special population needs, and multi-cultural issues
Effective systems for data reporting and analysis based on benchmarking of operational, financial and personnel activities

Knowledge and Experience

Requires a master’s degree in an academic discipline, higher education administration, student development, counseling, or related field; and a minimum of three years of directly-related experience of increasing responsibility in a leadership or managerial role that demonstrates knowledge and understanding of strategic planning, management, team-building, leadership skills, fiscal management, and best practices research. Also requires excellent communication skills and computer literacy.

Student Services

Assistant Manager Residence Life – Grade 04

Position Summary

Develops, implements, and evaluates the effectiveness of residence life programs and services at each residence hall. Enriches the leadership skills of the executive boards of each hall through individual and group meetings, special events, and programs. Responds to all student problems and emergencies. Partners with students and colleagues to understand issues and provide solutions. Demonstrates good understanding of the theoretical and applied bases for the particular field of specialization. Provides resolutions to an assortment of problems of moderately complex scope. Uses judgment within defined practices and procedures.

Outcomes

Fully developed and coordinated programs of residence life governance and support services
A coordinated system of emergency response to student needs and conflicts
Analysis and assessment of programs that measure student leadership and residence life effectiveness
Effective relationships with residence life staff and students that adhere to college and university goals and procedures
Increased awareness in others of issues related to student diversity, special population needs, and multicultural issues
An environment that assures the safety, security, and well-being of resident students

Knowledge and Experience

Requires a bachelor’s degree in student personnel, counseling, higher education administration, education, or a related field; or an equivalent combination of education and/or experience and a minimum of two years related experience that demonstrates knowledge and understanding of residence life methodologies and practices, including program planning and evaluation, student governance, and leadership. Also requires good communication skills and computer literacy.

Manager Residence Life - Grade 06

Position Summary

Develops, implements, and evaluates the overall effectiveness of residence life policies, programs, and services to meet student residence life needs for several residential communities. Coordinates practices and responses related to daily living and crisis situations. Evaluates the effectiveness of special interest residences and reviews proposals for new residences. Effectively and efficiently manages staff, personnel issues, and financial operations. Functions as a seasoned professional in this area of expertise.

Outcomes

Accomplishment of residence life goals and objectives meeting university and college mission needs and requirements
A clearly defined system of emergency response to student needs and conflicts.
Staff professionally trained in the theoretical and applied basis for residence life approaches
Efficient and effective implementation of administrative and financial operations and processes
Resident life experiences that promote intellectual, personal, and community responsibility
An environment that assures the safety, security, and well-being of resident students
Identification and resolution of administrative, staff management, and operational issues

Knowledge and Experience

Requires a bachelor’s degree in student personnel, college student development, counseling, higher education administration, education, or a related field; or equivalent combination of education and/or experience and a minimum of five years experience that demonstrates knowledge and understanding of residence life methodologies and practices; and state and federal regulations and legislation pertaining to residence life issues, policy development, staff supervision, and financial operations. Also requires excellent communication skills and computer literacy.

Learning Specialist – Grade 05

Position Summary

Provides one-on-one learning assistance by preparing personalized student plans. Designs and delivers workshops for collegiate learning strategies in general and specific academic areas. Develops working relationships between the campus learning center and university faculty, students, and staff. Hires, trains, and supervises learning assistants. May develop programs and strategies to improve recruitment, retention, and graduation rates for targeted populations. Establishes supportive services such as study tables and group tutorials. Documents all advisement activity and provides regular status reports as required. Demonstrates good understanding of the theoretical and applied bases for particular field of specialization. Provides resolution to an assortment of problems of moderately complex scope.

Outcomes

Development of academic learning strategies, advisement, and tutorials to meet identified needs
Needs assessments; development and implementation of training workshops, consultations, and service deliverables
Responsive service as a liaison to university faculty, students and staff
Learning support systems that are targeted to special student needs
Solutions for clients and colleagues that demonstrate partnerships and an understanding of issues
Documentation of advisement activity, records, tables, and required reports

Knowledge and Experience

Requires a bachelor’s degree in education, communication, psychology, or a related field; or equivalent combination of education and/or experience and a minimum of two years experience that demonstrates knowledge and understanding in collegiate learning strategies and methodologies for individuals and groups. Also requires good communication skills and computer literacy.

Career Management Specialist – Grade 05

Position Summary

Performs a wide range of career counseling, including individual and group career counseling to undergraduate and graduate students and alumni. Administers and interprets career assessment instruments, and designs and implements small and large group workshops in the following critical areas: resume writing, job search, interviewing, and career decision-making. Develops outreach efforts to potential employers, colleges, and government agencies. Establishes relationships with alumni to serve as mentors or as potential employers. Provides resolution to an assortment of problems of moderately complex scope. Demonstrates good understanding of the theoretical and applied bases for particular field of specialization.

Outcomes

Identification and development of career planning options and activities
Clear and accurate interpretation and communication of career assessments
Needs assessments; development and implementation of career training workshops, consultations, and service deliverables
Responsive service as a liaison to colleges, professional schools, and student populations
Effective outreach initiatives that foster understanding of client and student needs and concerns.

Knowledge and Experience

Requires a bachelor’s degree in counseling, educational psychology, human resources, or a related field; or equivalent combination of education and/or experience, and a minimum of two years experience that demonstrates knowledge and understanding of career counseling theories and methodologies for individuals and groups. Must have the appropriate qualifying education and/or experience to administer and interpret career assessment instruments. Also requires good communication skills and computer literacy.

Admissions

Admissions Officer – Grade 5

Position Summary

Recruits prospective students, targeting key demographic markets by analyzing geo-demographic data. Visits high schools and community colleges to recruit students. Conducts information sessions, both on and off campus. Reviews applications for admission and, using professional judgment, evaluates credentials and applies first year and transfer admit, wait list, and deny parameters for all collegiate units. Provides guidance to prospective students throughout the admissions process. Explains admissions competition, eligibility for the Educational Opportunity Fund (EOF) Program and New Jersey residency status, as they relate to tuition assessments, scholarships, and financial aid. Reviews and provides feedback on recruitment publications. Coordinates on and off-campus recruitment activities. Evaluates, develops, and implements procedures and standards for the cost-effective delivery of all related services. Works under general supervision with few direct instructions. Provides resolutions to an assortment of problems of moderately complex scope. Uses judgment within defined practices and procedures. May deviate from established methods as long as outputs meet standards of acceptability.

Outcomes

Recruitment of prospective students from key demographic markets
Review of applications in adherence to admissions guidelines and policies
Student/recruit understanding of the admission process
Student/recruit understanding of eligibility requirements for New Jersey residency, the EOF program, scholarship, and financial aid programs
Review of recruitment publications for adherence to specifications
Compliance with operational policies and procedures

Knowledge and Experience

Requires a bachelor’s degree in a related field, or an equivalent combination of education and/or experience, plus two years of relevant experience that demonstrates skills in admission counseling. Requires good communication skills and computer literacy skills in industry standard software.

Senior Admissions Officer – Grade 6

Position Summary

Reviews applications for admission using professional judgment. Evaluates credentials and applies first year and transfer admit, wait list, and deny parameters for all collegiate units. Acts as liaison for applicant admission to graduate programs, collegiate units, the Division of Intercollegiate Athletics, and special programs to resolve complex admission decisions. Recruits prospective students, targeting key demographic markets by analyzing geo-demographic data. Develops marketing plans and visits high schools and community colleges for the purpose of recruiting students. Creates recruitment publications, web sites, direct mail, and electronic messages. Coordinates on-campus visitation programs for students, parents, guidance counselors, etc. Evaluates, develops, and implements procedures and standards for the cost-effective delivery of all related services. Works independently with broadly defined work objectives. Works across functions to resolve most complex issues. Provides resolutions to a diverse range of complex problems that may require creativity. Uses judgment and makes decisions within broadly defined policies and practices.

Outcomes

Accurate and timely follow-through in the university’s mission and goals as they relate to enrollment activity
Plans for and coordination of application review processing for special applicant populations; decisions that adhere to admissions guidelines and policies
Recruitment of prospective students from key demographic markets that meets enrollment goals
Student/recruit understanding of the admission process
Student/recruit understanding of eligibility requirements for New Jersey residency, the EOF program, scholarship, and financial aid programs
Review of recruitment publications for adherence to specifications

Knowledge and Experience

Requires a bachelor’s degree in a related field, or an equivalent combination of education and/or experience, plus five years of relevant experience that demonstrates expertise in admission counseling. Requires excellent communication skills and computer literacy skills in industry standard software.

Assistant Director, Admissions – Grade 7

Position Summary

Manages a range of functions typically associated with all stages of the enrollment cycle – marketing, recruitment, admissions application review, yield activities through enrollment, and special projects as required. Provides direct supervision of the senior admission officers, admissions officers, and paraprofessionals in implementing the unit’s action plans. Responsible for conceptualizing, planning, and implementing all aspects of application review, decision making, and notification of undergraduate applications to all schools on three major campuses across the state. Defines, documents, and monitors procedures for on and off-campus recruitment programs, targeted population recruitment, transfer course articulation, direct mail campaigns, and the development of print and electronic media used in communication initiatives. Trains staff in relevant procedures and consults with collegiate deans and other university departments to resolve issues pertaining to admissions policies and protocols. Demonstrates a high level of initiative and judgment with a limited review of results. Is accountable for major project decisions, metrics, and client satisfaction.

Outcomes

Accurate and timely follow-through in the university’s mission and goals as they relate to admissions and recruitment activity
Review of recruitment publications for adherence to specifications
Recruitment activities that adhere to office protocol and are completed in a timely manner
Staff communication that conveys to students/recruits eligibility requirements for New Jersey residency, the EOF program, scholarship, and financial aid programs
Compliance with operational policies and procedures
Identification and management of staff, budget, and operational risks
Assistance to upper management in the development of the organization’s fiscal and strategic planning goals

Knowledge and Experience

Requires a bachelor’s degree in a related field, or an equivalent combination of education and/or experience, plus a minimum of five years of relevant admissions experience that demonstrates expertise in admission counseling. Requires computer literacy in industry standard software. Also requires excellent communication skills; and strong skills in planning, leading, and organizing.

Director of Admissions – Grade 9

Position Summary

Directs the activities and staff for the smooth, efficient, and cost-effective operation of all enrollment functions. Manages the development, implementation, and evaluation of policies, procedures, and standards for the cost-effective delivery of all related services. Develops communications, marketing, and recruitment plans to secure a sufficient number of competitive applicants within targeted markets to satisfy enrollment goals. Oversees the analysis of geo-demographic market data and prepares written reports. Directs the design, development, and publication of all printed information for every phase of the enrollment process. Ensures publications are delivered on schedule and within budget. Manages the receipt, processing, and tracking of applications to all collegiate units on three campuses. Manages the admissions database system to record and analyze the quantitative and qualitative aspects of the applicant pool. Ensures proper security measures are operational to monitor and protect applicant data. Oversees annual recruitment and communications budgets. Supervises and adjusts staff workloads, provides training, and evaluates performance. Provides highly creative solutions to usually complex problems. Uses independent judgment to accomplish objectives. Develops strategies for improving the academic reputation and competitiveness of the university by enhancing selectivity and yield outcomes. Develops, interprets, and communicates policies and practices for differing needs of a diverse client population. Anticipates and identifies complex functional needs and develops recommendations and solutions.

Outcomes

Accurate and timely follow-through in the university’s mission and goals as they relate to enrollment activity
Recruitment of prospective students from key demographic markets that meets enrollment goals
Approval of recruitment publications in adherence to specifications
Recruitment activities that adhere to office protocol and are completed in a timely manner
Compliance with operational policies and procedures
Competent direction of the operational, financial, and personnel functions of the unit including fiscal planning and management, strategic planning, hiring, firing, grievances, conflict resolution, and employee evaluations.

Knowledge and Experience

Requires a bachelor’s degree in a related field, or an equivalent combination of education and/or experience of increasing responsibility in a leadership/managerial role, with a minimum of five years of relevant experience; excellent communication skills; and computer literacy in industry standard software. Also requires strong skills in planning, organizing, information integration, and decision-making; and experience with a specific focus on attaining results.

Health Services

Knowledge and experience parameters are listed for each position. However, certain positions may require additional specific education, certification or licensure, knowledge, ability, or expertise in a specialty area.

Nurse – Grade 5

Position Summary

Provides direct primary health care to university students and other clients in collaboration with other health care team members. Performs medical, clinical, and non-clinical services that promote health, prevent disease, and help patients cope with illness.

Evaluates walk-in students, assesses phone calls, and conducts triage. Observes, assesses, and records symptoms, reactions, and progress in patients. Assists physicians, nurse practitioners, and other healthcare providers during examinations, diagnosis, plan of care development, and treatments. Performs phlebotomy, conducts basic diagnostic tests, administers medications and immunizations, and instructs and supports patients and their families. May develop and manage nursing care plans. Participates in group client teaching, interdisciplinary meetings, and educational programs. Performs and documents regular evaluation of emergency equipment; provides data, analysis, and reports; and maintains stock of equipment and supplies. May oversee, hire, train, and evaluate staff. Completes work in compliance with university, Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and state health and licensing standards. Carries out routine and non-routine tasks within established work parameters, with review of work by supervisor. Performs professional work that requires knowledge of medical and clinical principles and practices and a good understanding, use, and application of concepts, theories, principles, practices, terminology, and applied bases of nursing.

Outcomes

Triage and assessment of patient conditions
Completion of patient tests
Execution of treatment plans; chart updates; patient care supervision
Clear and open communication with each client
Facilitation of issue resolution
Compliance with JCAHO, state health and licensing regulations and standards, and with operational policies and procedures
Facilitation and presentation of educational workshops
Provision and organization of equipment and supplies
Reports, survey data, unit information, and paperwork that are completed, processed, and maintained
Safeguarded unit assets

Knowledge and Experience

Requires a bachelor's degree in nursing or a related field, or an equivalent combination of education and/or experience; a current license as a registered nurse in the State of New Jersey; Cardio Pulmonary Resuscitation and Automated External Defibrillator Certifications; and a minimum of two years relevant nursing, medical, or clinical experience. Must be able to physically assist clients and have good clinical and communications skills to include the understanding and effective use of English and medico-technical languages, and computer literacy.

Substance Abuse Specialist II – Grade 5

Position Summary

Provides direct individual and group counseling to university students and other clients with alcohol, nicotine, gambling, and/or drug related problems. Assesses counseling and treatment needs of students; provides short term counseling; observes, assesses, and records symptoms, reactions, and progress in patients; and identifies and facilitates student referrals to appropriate in-patient or outpatient treatment services. Coordinates and facilitates substance abuse awareness workshops. Consults and advises faculty, staff, and administrators concerning problem identification, response, and resolution techniques for drug related student issues. Assists with research evaluation design, and provides data, research, analysis, and reports on alcohol and drug abuse within the student population. Presents project proposals. May coordinate and lead teams; and oversee, hire, train and evaluate staff. Completes work under direct oversight, within established work parameters, and regular review of work by supervisor. Performs professional work that requires knowledge of alcohol and chemical abuse and dependency philosophies; related treatment principles and practices; and a good understanding, use, and application of concepts, theories, principles, practices, terminology, and applied bases of substance abuse therapeutic treatment modalities.

Outcomes

Identification and counseling of alcohol, nicotine, gambling, and/or chemically dependent patients
Execution of treatment plans; chart updates; patient care supervision
Clear and open communication with each client
Facilitation and presentation of educational workshops
Communication and collaboration with faculty, staff, and administrators
Compliance with operational policies and procedures
Reports, survey data, unit information, and paperwork that are completed, processed, and maintained
Safeguarded unit assets

Knowledge and Experience

Requires a master's degree in counseling, psychology, or other relevant field; or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of alcohol dependency theories and therapeutic treatment modalities to include insight therapy, behavior modification, supportive educational therapy, and reality therapy; individual and group counseling techniques for patients with chemical dependency issues; workshop presentation; research design implementation; data analysis; and report writing. Also requires good communication skills and computer literacy.

Substance Abuse Specialist I – Grade 6

Position Summary

Designs, coordinates, and facilitates substance abuse awareness workshops. Consults and advises faculty, staff, and administrators concerning problem identification, response, and resolution techniques for drug related student issues. Designs and conducts surveys and research evaluation designs; and provides data, research, analysis, and reports on alcohol, nicotine, gambling, and drug abuse within the student population. Presents proposals and recommendations to improve services. Participates in department and university committees. Coordinates and leads teams. May oversee license-eligible counselors or graduate students; monitor project budgets; oversee office; hire, train, and evaluate administrative staff. Completes work independently with broadly defined work objectives and limited review of overall results by supervisor. Performs professional work that requires specialized to general knowledge of alcohol and chemical abuse and dependency philosophies, and related treatment principles and practices; and a solid understanding, use, and application of concepts, theories, principles, practices, terminology, and applied bases of area of specialization within substance abuse therapeutic treatment modalities.

Outcomes

Identification and competent counsel of alcohol, nicotine, gambling, and/or chemically dependent patients
Implementation of patient treatment plans; chart updates; evaluations of treatment effectiveness and patient care; resolution of issues
Triage and assessment of patients
Clear and open communication with each client
Educational workshops that are well designed, facilitated, and presented
Communication and collaboration with faculty, staff, and administrators
Compliance with operational policies and procedures
Reports, survey data, unit information, and paperwork that are completed, processed, and maintained
Safeguarded unit assets

Knowledge and Experience

Requires a master's degree in counseling, psychology, or other relevant field; or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of alcohol dependency theories and therapeutic treatment modalities to include insight therapy, behavior modification, supportive educational therapy, and reality therapy; plus a minimum of three years experience providing individual and group counseling to patients with chemical dependency issues, conducting workshops, implementing research designs, analyzing data, and writing reports. Must have current State of New Jersey certification or licensure as an alcohol/chemical dependency counselor. Also requires excellent communication skills and computer literacy.

Counseling Psychologist II – Grade 6

Position Summary

Provides direct psychological counseling services to university students, individually and in groups; provides diagnosis; assesses counseling and treatment needs. Conducts short term and longer term psychotherapy, collaborates and makes referrals to appropriate medical staff for medication, and assists and coordinates hospitalization and outpatient treatment discharge plans. Assists with assessment and crisis intervention for students who are seen on an emergency basis or out of hours. Consults and advises faculty, staff, and administrators concerning problem identification, response, and resolution techniques for psychologically troubled student issues. Designs, coordinates, and conducts workshops and outreach on life skills, handling life stressors, and other psychosocial issues. Designs and conducts surveys and research evaluation designs; researches; and provides data, analysis, and reports on psychosocial issues within the student population.

Presents project proposals and recommendations to improve services. Coordinates and leads teams. May monitor project budgets; oversee office; hire, train, and evaluate administrative staff. Completes work under direct oversight, within established work parameters, and regular review of work by supervisor. Performs professional work that requires specialized to general knowledge of psychotherapy; and a solid understanding, use, and application of concepts, theories, principles, practices, terminology, and applied bases of area of specialization within psychology, counseling, or clinical psychology.

Outcomes

Identification, diagnosis, counsel and/or treatment of students
Implementation of patient treatment plans; chart updates; evaluations of treatment effectiveness and patient care; resolution of issues
Triage and assessment of patients
Clear and open communication with each client
Educational workshops that are well designed, facilitated, and presented
Communication and collaboration with faculty, staff, and administrators
Compliance with operational policies and procedures
Reports, survey data, unit information, and paperwork that are completed, processed, and maintained
Safeguarded unit assets

Knowledge and Experience

Requires a doctorate in counseling, clinical, or professional psychology or an equivalent field; State of New Jersey license eligibility as a counseling psychologist; plus a minimum of two years experience providing triage, crisis intervention, and supportive psychotherapy to patients, individually and in groups; designing and conducting workshops; developing research designs; analyzing data; and writing reports. Also requires excellent communication skills and computer literacy.

Counseling Psychologist I – Grade 7

Position Summary

Provides direct psychological counseling services to university students, individually and in groups; provides diagnosis; assesses counseling and treatment needs; conducts short term and longer term psychotherapy; collaborates and makes referrals to appropriate medical staff for medication; and assists and coordinates hospitalization and outpatient treatment discharge plans. Assists with assessment and crisis intervention for students who are seen on an emergency basis or out of hours. Consults and advises faculty, staff, and administrators concerning problem identification, response, and resolution techniques for psychologically troubled student issues. Designs, coordinates, and conducts workshops and outreach on life skills, handling life stressors, and other psychosocial issues. Designs and conducts surveys and research evaluation designs; researches; and provides data, analysis, and reports on psychosocial issues within the student population.

Presents project proposals and recommendations to improve services. Coordinates and leads teams. May supervise license-eligible counseling psychologists and graduate students; monitor project budgets; oversee office; hire, train, and evaluate administrative staff. Completes work independently with broadly defined work objectives and limited review of overall results by supervisor. Performs professional work that requires specialized to general knowledge of psychotherapy; and a solid understanding, use, and application of concepts, theories, principles, practices, terminology, and applied bases of area of specialization within psychology, counseling, or clinical psychology.

Outcomes

Identification, diagnosis, counsel and/or treatment of students
Implementation of patient treatment plans; chart updates; evaluations of treatment effectiveness and patient care; resolution of issues
Triage and assessment of patients
Clear and open communication with each client
Educational workshops that are well designed, facilitated, and presented
Communication and collaboration with faculty, staff, and administrators
Compliance with operational policies and procedures
Reports, survey data, unit information, and paperwork that are completed, processed, and maintained
Safeguarded unit assets

Knowledge and Experience

Requires a doctorate in counseling, clinical, or professional psychology, or an equivalent field; current State of New Jersey licensure as a counseling psychologist; plus a minimum of two years experience providing triage, crisis intervention, and supportive psychotherapy to patients, individually and in groups; designing and conducting workshops; developing research designs; analyzing data; and writing reports. Also requires excellent communication skills and computer literacy.

Nurse Practitioner – Grade 8

Position Summary

Provides direct primary health care to university students and other clients in collaboration with other health care team members. Examines patients; diagnoses and treats common acute illnesses and injuries. Makes therapeutic decisions. Prescribes medications. Performs other medical, clinical, and non-clinical services that promote health, prevent disease, and help patients cope with illness. Observes, assesses, and records symptoms, reactions, and progress in patients. Performs phlebotomy, conducts basic diagnostic tests, administers medications and immunizations, and instructs and supports patients and their families. Develops and conducts group client teaching, interdisciplinary meetings, and educational programs. Designs and conducts surveys; provides data, analysis, and reports; and presents project proposals. May oversee, hire, train, and evaluate staff. Completes work in compliance with university, Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and state health and licensing standards independently, with broadly defined work objectives and limited review of overall results. Performs professional work that requires specialized to general knowledge of one or more fields of advanced practice nursing, and a solid understanding, use, and application of concepts, theories, principles, practices, terminology, and applied bases of area of specialization.

Outcomes

Proper diagnoses of patients
Accurate prescriptions for medications and medical devices
Completion of patient tests
Evaluation of treatment effectiveness and patient care; resolution of issues
Clear and open communication with each client
Compliance with JCAHO, state health and licensing regulations and standards,and operational policies and procedures

Educational workshops that are well designed, facilitated, and presented
Reports, survey data, unit information, and paperwork that are completed, processed, and maintained
Safeguarded unit assets

Knowledge and Experience

Requires a minimum of a master's degree in an advanced practice nursing or equivalent program, or an equivalent combination of education and/or experience that demonstrates comprehensive knowledge and understanding of advance practice nursing; a current license as an advanced practice nurse in the State of New Jersey with prescriptive privileges; a minimum of three years relevant professional nursing, medical, or clinical experience; and Cardio Pulmonary Resuscitation and Automated External Defibrillator certifications. Must be able to physically assist clients and have excellent clinical and communications skills to include the understanding and effective use of English and medico-legal technical languages, and computer literacy.

Director Psychological Counseling Services – Grade 8

Position Summary

Provides clinical, operational, and administrative management for a psychological counseling service unit serving university students. Establishes procedures for effective operations and administration; and plans, develops, and manages day-to-day staffing and delivery of counseling and psychotherapy. Resolves operational issues. Reviews practice, protocol, and utilization of services; and provides for a program of quality assurance that includes conducting chart and case audits. Develops and provides training, supervision, and performance management of clinical, professional, and administrative staff. Monitors and facilitates referrals to outside providers. Monitors budget, payroll, and expenditures.

Develops cooperative relationships with other university offices and outside agencies, collaborates, and leads outreach initiatives. Develops and conducts group client teaching, interdisciplinary meetings, and educational programs. Provides data, analysis, and reports; and presents and recommends project proposals to improve services. May provide direct psychological counseling services to university students, individually and in groups; assess counseling and treatment needs; conduct short term and longer term psychotherapy; collaborate; and make referrals to appropriate medical staff for medication. May collaborate in crisis intervention, hospitalization, and outpatient treatment discharge plans. Completes other work in compliance with clinical and university standards independently, with broadly defined work objectives, and minimal review of overall results. Performs professional work that requires detailed, specialized knowledge of one or several fields of counseling, clinical, or professional psychology; and an in-depth understanding, use, and application of concepts, theories, principles, practices, terminology, and applied bases of area of specialization.

Outcomes

Competent supervision of counseling psychologists, substance abuse specialists, and other staff
Audit/improvement of patient service/care; effectiveness of triage, diagnosis, and treatment; accuracy of documentation; resolution of issues
Compliance with operational policies and procedures
Effectiveness and efficiency of unit operations
Implementation of quality assurance processes, procedures, and training
Safeguarded unit assets
Increase of outreach initiatives
Promotion of clear and open communication with each client
Provision of high quality services, clear information, satisfaction of patient
Educational workshops that are well designed, facilitated, and presented

Knowledge and Experience

Requires a doctorate in counseling, clinical, or professional psychology, or an equivalent field; current State of New Jersey licensure as a counseling psychologist; plus a minimum of two years relevant professional experience in a leadership or managerial role of increasing responsibility supervising patient care; providing triage, crisis intervention, and supportive psychotherapy to patients, individually and in groups; designing and conducting workshops; developing research designs; analyzing data; and writing reports. Also requires skills in planning, organizing, integrating information, making decisions, and attaining results; the ability to physically assist clients; excellent clinical and communication skills; and computer literacy.

Health Center Director – Grade 9

Position Summary

Provides medical/clinical, operational, and administrative management for a primary health care facility serving university students. Establishes procedures for effective operations and administration; and plans, develops, and manages day-to-day staffing and health care delivery. Reviews healthcare practice, protocol, and utilization of services; and provides for a program of quality assurance that includes conducting chart and case audits. Develops and provides training, supervision, and performance management of medical, clinical, and administrative staff. Coordinates referrals to outside providers.

Monitors budget, payroll, and expenditures. Develops cooperative relationships with other university offices and outside agencies; resolves medical and operational issues; and collaborates and leads outreach initiatives. Performs direct primary care, examines patients, and diagnoses and treats common acute illnesses and injuries. Makes therapeutic decisions. Prescribes medications and medical devices. Performs other medical, clinical, and non-clinical services that promote health, prevent disease, and help patients cope with illness. Develops and conducts group client teaching, interdisciplinary meetings, and educational programs. Provides data, analysis, and reports; presents and recommends project proposals. Completes work in compliance with university, Joint Commission on Accreditation of Healthcare Organizations (JCAHO), federal Occupational Safety and Health Act (OSHA), and state health and licensing standards. Works independently with broadly defined work objectives and minimal review of overall results. Performs professional work that requires detailed, specialized knowledge of one or several fields of medical practice; and an in-depth understanding, use, and application of concepts, theories, principles, practices, terminology, and applied bases of area of specialization.

Outcomes

Competent supervision of physicians, nurse practitioners, and other staff
Audit/improvement of patient service/care; completion, effectiveness, and accuracy of triage, patient tests, diagnosis, and treatment; accuracy of documentation; resolution of issues • Compliance with JCAHO, OSHA, state health and licensing regulations and standards, and operational policies and procedures
Effectiveness and efficiency of health center operations
Implementation of quality assurance processes, procedures, and training
Safeguarded unit assets
Increase of outreach initiatives
Development and implementation of patient treatment plans; accurate prescriptions of medications and medical devices; chart updates
Promotion of clear and open communication with each client
Educational workshops that are well designed, facilitated, and presented

Knowledge and Experience

Requires a minimum of a master's degree in an advanced practice nursing or equivalent program, or an equivalent combination of education and/or experience that demonstrates comprehensive knowledge and understanding of advance practice nursing; a current license as an advanced practice nurse in the State of New Jersey with prescriptive privileges; Cardio Pulmonary Resuscitation and Automated External Defibrillator certifications; and a minimum of three years relevant professional clinical experience in a leadership or managerial role of increasing responsibility supervising patient care. Also requires skills in planning, organizing, integrating information, making decisions, and attaining results; the ability to physically assist clients; excellent clinical and communications skills to include the understanding and effective use of English and medico-legal technical languages; and computer literacy.

Library Services

Library Associate II – Grade 3

Position Summary

Performs day-to-day operations for a branch library, collection services, or bibliographic processing function. Completes basic acquisition and circulation activities that provide university students, faculty, staff, and the general public access to and use of library information resources in a variety of formats. Receives and prepares materials for local distribution. Reviews, refers, and resolves standard holdings record discrepancies and updates basic bibliographic and other record entries. Places items on reserve. Processes intra/inter-library loan requests. Assists patrons in locating materials and provides policy, general operating information, and other assistance. Processes patrons’ borrowing and returns, and collects delinquent fines. Keeps local documentation current and communicates process changes to student staff. Participates in library functional working groups. May hire, train, schedule, and process payroll for student employees; track, process, and coordinate multiple location subscription cancellations; identify damaged material and coordinate preservation and bindery activities; or carry out retrospective conversion. Completes work under direct supervision, with specific instructions on routine or semi-routine work, and/or within established work parameters for the unit.

Makes decisions or choices following standard practices and procedures. Work is usually reviewed upon completion. Performs professional work requiring general knowledge and the basic application and use of concepts, theories, and terminology of library science and operations.

Outcomes

Accurate receipt and addition of books, periodicals, serials, government documents, audio/visual/multimedia, and other type materials
Catalog records that are accurately changed, corrected, and enhanced
Accurate completion of library bibliographic databases
Costs and delivery schedules that are monitored; identification of cost controls; resolution of issues
Information and services for patrons and colleagues
Collection of fines
Actions to preserve material
Reports and data that are processed, compiled, and maintained
Safeguarded unit assets
Compliance with operational policies and procedures

Knowledge and Experience

Requires a bachelor's degree in a related field; or an equivalent combination of education and/or experience that demonstrates general knowledge and understanding of basic library science/library operations including Library of Congress Classification System, national cataloging rules, standard bibliographic utilities and formats, the Federal Depository Program guidelines, basic machine-readable formats, online catalog and utility procedures, and other library and online information systems. Also requires good communication skills and computer literacy.

Library Associate I– Grade 4

Position Summary

Performs original, complex, and copy cataloging of monographs, serials, government documents, video/audio recordings, cartographic materials, and other non-standard information resources, in all formats. Consults librarian selectors regarding acquisitions and cataloging. May provide cataloging in foreign languages. Coordinates recurring orders for print and digital scholarly works, non-print media, and package plans. Develops relationships with vendors, monitors performance, and resolves issues. Contributes original cataloging to national and international bibliographic databases. May identify/manage storage and storage facility needs, or collaborate with university libraries to facilitate archive, database management, and preservation projects. Completes work under general supervision, within established work parameters. Carries out routine and non-routine tasks with occasional review of work outputs by supervisor. Performs professional work that requires knowledge of library science principles and practices; and a good understanding, use, and application of the concepts, theories, principles, practices, terminology and applied bases of library science and operations.

Outcomes

Creation of original catalog records for materials
Accurate receipt/addition/removal of monographs, serials, government documents, video/audio recordings, cartographic materials, recurring orders, and other nonstandard materials in library collections
Research and identification of vendors and other acquisition sources
Selection of vendors and placement of orders for special format materials
Solutions to complex cataloging problems; completion of changes, corrections, and enhancements to catalog records
Accurate completion of library bibliographic databases
Costs and delivery schedules that are monitored; quality control processes for non-receipt claims; identification of cost controls; resolution of issues
Evaluations of, and actions taken to store and preserve material
Provision of Information and services to patrons and colleagues
Reports and data that are processed, compiled, and maintained
Safeguarded unit assets
Compliance with operational policies and procedures

Knowledge and Experience

Requires a bachelor's degree in a related field; or an equivalent combination of education and/or experience that demonstrates knowledge, understanding, and competency using Anglo-American Cataloging Rules; Library of Congress Classification and Subject Headings; general metadata standards; bibliographic and cataloging systems; formats, rules and guidelines; government, national, and international bibliographic databases and software; Federal Depository Program guidelines; standard machine-readable formats; online catalog and utility procedures; and other library and online information systems. Also requires a minimum of two years experience cataloging library material in all formats, processing international book and serials recurring orders, and/or conducting preservation activities, good communication skills, and computer literacy.

Library Supervisor II– Grade 4

Position Summary

Provides direct, daily, shift supervision of services and activities within the access/collection services area of a branch library. Hires, trains, evaluates, and supervises staff and student employees in the delivery of library services to patrons or the completion of library technical operations. Schedules staff at library services points or workstations, and assigns and coordinates work. Supervises employee shifts in rotation; resolves escalated routine and non-routine patron issues or requests; and ensures the security, functionality, and availability of buildings, equipment, and library collections. Prepares and processes payroll; monitors budget; and provides reports and statistics for area of responsibility. Participates in and may lead one or more functional groups, implements initiatives, and completes projects. Completes work under general supervision, within established work parameters. Carries out routine and non-routine tasks with occasional review of work outputs by supervisor. Performs professional work that requires knowledge of library science principles and practices; and a good understanding, use, and application of the concepts, theories, principles, practices, terminology and applied bases of library operations including circulation, cataloging, acquisitions, and collection management.

Outcomes

Development, assignment, supervision, and evaluation of employees
Completion of payroll; costs that are monitored; control of the budget
Provision of information and services to patrons and colleagues; resolution of problems
Accurate completion of library bibliographic databases
Safeguarded unit assets; security, functionality, and availability of building, equipment, and library collection
Collection of payments for lost materials; accurate placement/removal of academic holds; update of patron records
Reports and data that are properly processed, compiled, and maintained
Compliance with operational policies and procedures

Knowledge and Experience

Library Supervisor I– Grade 5

Position Summary

Manages a particular library, acquisitions, or collections management unit; that includes delivery of circulation, inter/intra-library loan, and other library services to patrons; or the completion of library technical operations. Hires, trains, and supervises administrative, professional, paraprofessional, and supervisory staff. Schedules staff and delegates work. Analyzes workflows and procedures, and develops and revises procedure manuals. Writes job descriptions and evaluates performance. Oversees payroll preparation. Serves on and may lead management teams that recommend policy, plan the direction of the library or service unit, and implement projects. Resolves operational and patron issues and handles crises. Ensures the security, functionality, and availability of buildings, equipment, and library collections. Manages budget; provides expenditure reports. Provides statistical analysis of data; and annual, midyear, and project reports for area of responsibility. Completes work under general supervision, within established work parameters. Carries out routine and non-routine tasks with occasional review of work outputs by supervisor. Performs professional work that requires knowledge of library science principles and practices; and a good understanding, use, and application of the concepts, theories, principles, practices, terminology, and applied bases of original cataloging and library operations including circulation, cataloging, acquisitions, and collection management.

Outcomes

Competent management of unit operations
Unit that is staffed;
Development, assignment, supervision, and evaluation of employees
Completion of payroll; analyses of costs; control of budget; preparation and submission of reports and data
Provision of information and services to patrons and colleagues
Audit/ accurate completion of library bibliographic databases
Safeguarded unit assets; security, functionality, and availability of buildings, equipment, and library collections
Accurate performance of activities related to original cataloging
Resolution of recurring order, acquisitions, cataloging, collections, preservation, and/or circulation problems
Development, implementation, and compliance with operational policies and procedures

Knowledge and Experience

Requires a bachelor's degree in a related field; or an equivalent combination of education and/or experience that demonstrates knowledge, understanding, and competency in library science/library operations including circulation, classification, original and copy cataloging and bibliographic systems, formats, rules, guidelines, and standards; plus a minimum of two years experience performing supervisory and one or more library activities. Also requires good communication skills and computer literacy.

Assistant Head Access/Collections/Acquisition Services – Grade 6

Position Summary

Manages the operations of a major department or service, and plans and implements programs across all units on a multiple library campus. Consults and collaborates with the department head/faculty librarian on policy matters. Assesses current practices, evaluates and implements best practices to improve operations, and adopts innovations to raise the quality level of service. Provides operational leadership, and develops policies and work standards. Leads and facilitates major functional teams. Hires, trains, and manages supervisors and other staff. Works with department supervisors and group leaders to ensure that objectives and outcomes are met. Allocates and monitors budget for all units. Represents the department to appropriate councils and other groups system-wide. Ensures patron service, and the security, functionality and availability of buildings, equipment, and library collections. May collaborate with other university units, serve on local or national professional organizations, present at conferences or workshops, or conduct research. Completes work independently, with broadly defined work objectives and limited review of overall results. Performs professional work that requires specialized to general knowledge of library science principles and practices; and a solid understanding, use, and application of the concepts, theories, principles, practices, terminology and applied bases of library science such as copy, complex, and original descriptive cataloging; standard, recurring, serial, and complex acquisitions; collection management; circulation; and other library operations.

Outcomes

Improvement of overall operations
Development and implementation of best practices, processes, programs, and supporting technologies.
Unit that is staffed; supervised, trained, coached, and evaluated employees
Development, assignment, supervision, and evaluation of employees
Allocation, review, and control of budgets; analyses of costs;
Provision of information and services to patrons and colleagues
Audit/ accurate completion of department processes
Safeguarded unit assets; security, functionality, and availability of buildings, equipment, and library collections
Internal and external relationships that are fostered; leadership and facilitation of major functional teams; representation of department at professional conferences
Resolution of priority, recurring order, acquisitions, cataloging, collections, preservation and/or circulation problems
Development, implementation, and compliance with operational policies and procedures

Knowledge and Experience

Requires a bachelor's degree in a related field; or an equivalent combination of education and/or experience that demonstrates knowledge, understanding, and competency in library science/library operations to include circulation; classification; original and copy cataloging; bibliographic systems, formats, rules, guidelines and standards; government and international book and serials publishing; plus a minimum of five years experience performing supervisory and one or more library activities and a comprehensive understanding of the academic research library environment. Also requires excellent organizational, analytical, communication, interpersonal, and leadership skills; and computer literacy.