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FAQ - Prescription Drug Coverage

Can I get a 90-day supply of medication at my local retail pharmacy?

Yes, If you use a participating pharmacy you will pay the appropriate co-payment for the purchase of a 30-day or 90-day maximum supply.

Does the prescription drug plan have a mail order service? How do I use it?

Yes, you can receive up to a 90-day supply of medication for one co-payment.

To use the mail order service complete a mail order form.  Send with new prescription(s) to:

P.O. Box 2975
Mission, KS 66201

Mail order prescriptions are usually delivered within 7-10 business days of receipt of your order.

How can I find out which drug stores participate?

Ask your retail pharmacist, visit the OptumRx website, or call Member Services at 1-844-368-8740.

I did not receive my prescription card. Who should I call?

Call OptumRx Member Services at 1-844-368-8740.

If you have not received your Welcome Packet with the OptumRx announcement letter, please call OptumRx Member Services at 1-844-368-8740.

Who administers the Prescription Drug Plan?

Effective January 1, 2018, the New Jersey State Health Benefits Program (SHBP) Employee Prescription Drug Plan administered by OptumRx. This coverage is separate and independent from the medical insurance carrier.

Additional information and documents can be found on the prescription webpage.